Currently, due to COVID, there will be no walk-in traffic at the office. Please call or email your inquiries.
November statements will be the first issued via the new billing software. An insert was included with the November billing statement. Microsoft is dropping support for the language behind the current billing software. Additional upgrades and improvements are in progress.
Along with the new software will be a new and improved customer portal. The portal you previously used closed on December 17, 2021. This means that you will not be able to access your information online.
Please read the December statement carefully as new account numbers have been assigned.
A second insert was included with the December statement detailing how to access the new customer payment portal. Resources regarding the new customer portal may be found here.
If you are paying by cash, it will only be accepted at Ephrata National Bank at 1 N. Penryn Rd., Manheim at the drive up and lobby.
Check and money order payments
Checks and money orders are accepted at Ephrata National Bank at 1 N. Penryn Rd., Manheim at the drive up and lobby, as well as at the MAWSA office in the payment mail slot. Mail slots are located on either of our office’s porches. There is one payment slot on the High Street side of the office, and one payment slot on the courtyard side porch on the door closest to our parking lot. (We share a parking lot with Heisey’s Jewelry Co., Nearly-Nu, and Subway.)
Online and phone payments
To access the payment portal click the blue dollar icon on the right hand side of the page, or here. You may enroll for access to the portal by log in, or choose to do a one-time pay without logging in by clicking QuickPay.
Please read about how the online payment portal and phone payments will work going forward by accessing the customer web portal resources page by clicking here.