Understanding Your Account & Billing
As a property owner or manager, you play a crucial role in ensuring seamless utility service for your rental units. Here’s what you need to know about your MAWSA account and billing:
Billing Cycle
- Meter readings are typically conducted around the 20th of each month.
- Statements are usually mailed by the 1st of the following month and are due upon receipt.
- To avoid late fees, please ensure payments are processed before the 17th of the month.
Charges
- All units, regardless of occupancy, incur a base charge.
- Occupied units will have an additional charge based on water/sewer consumption.
Statement Management
For your convenience and to maintain clear account oversight, we recommend that property owners and managers retain the primary MAWSA statement.
Default Setting (Owner Primary)
The property owner holds the primary account number and receives all bills. Copies of statements can be sent to the property manager and/or the tenant as designated by the owner. Autopay under this setting covers all location balances associated with the owner’s account.
Alternate Setting (Tenant Primary Account Number)
The tenant is provided with their own unique account number for their specific unit. The property owner continues to receive copies of all bills for oversight. Property managers can also receive copies if requested. Tenants can utilize autopay, but it will only apply to their specific location’s balance.
Service Discontinuance & Reinstatement
It is vital to keep your account current to avoid service interruptions.
Accounts with unpaid balances exceeding 60 days are subject to service discontinuance. This action is taken only after all required notification procedures are followed and applicable fees are assessed.
Should service be discontinued, reinstatement requires the account balance to be paid to $0.00. Please note that reconnection may take approximately 3-7 business days to process once payment is received.
Payment & Collections
Your responsibility for utility payments is essential for uninterrupted service.
Payment Responsibility
As the property owner or manager, you are ultimately responsible for all utility payments on your rental units, regardless of whether a statement copy is personally received.
Providing Tenant Updates
To ensure accurate billing and smooth transitions, please utilize our Tenant Update Form for all tenant move-in and move-out information. This form helps us keep our records current and is essential for managing billing details.
Important
Legal & Financial Considerations
Utility Service Tenants Rights Act of 1978
Please familiarize yourself with the Utility Service Tenants Rights Act of 1978.
(Please note: MAWSA does not provide legal advice regarding this act.)
Municipal Liens
Be aware that unpaid municipal utility statements may lead to municipal liens being filed against your property. These actions incur significant filing fees (typically $300 or more), in addition to the outstanding balance and penalties.
Additional Resources
We are committed to assisting our landlords and property managers. Please reach out with any questions.
Walk-In Hours
Mon – Fri | 8 AM – 2 PM
(Appointments available afterward by request.)
Phone | 717-665-2737
Email | info@mawsa.org
Public Meetings
We encourage your participation in our public meetings, held on the 2nd Thursday of each month at 7:00 PM in the Borough Council Chambers.
Local Municipalities
For specific policies pertaining to your property‘s jurisdiction, we recommend contacting your local municipality:
