Understanding Your Account & Billing
As a property owner or manager, you ensure seamless utility service for your rental units. Review the following details to manage your MAWSA account and billing effectively:
Billing Cycle
- Meter readings are typically conducted around the 20th of each month.
- Statements are usually mailed by the 1st of the following month and are due upon receipt.
- To avoid late fees, please ensure payments are processed before the 17th of the month.
Charges
- All units, regardless of occupancy, incur a base charge.
- Occupied units will have an additional charge based on water/sewer consumption.
Statement Management
Default Account Setting
- MAWSA recommends this setting.
- Account Ownership: Only the owner holds an account number. Anyone with access to that number can view balances for every location tied to it.
- Wallet Security: The system creates personal, secure wallets for every login, even when users share an account number.
- Autopay: This feature pays all location balances associated with the account number.
- Billing: The owner always receives the bill. The owner may also choose to send copies to property managers and tenants.
Alternate Account Setting
- Account Ownership: The tenant and owner each receive separate account numbers.
- Wallet Security: The system creates personal, secure wallets for every login under these account numbers.
- Billing: Owners continue to receive their bills; property managers may also receive copies.
- Tenant Autopay: Tenants may use Autopay to pay for their specific location only.
Service Discontinuance & Reinstatement
Maintain a Current Account
You must keep your account current to avoid service interruptions. To understand our process for overdue accounts, please review the policies below:
Discontinuance Policy
MAWSA disconnects service for accounts with unpaid balances exceeding 60 days. We only take this action after we follow all required notification procedures and assess any applicable fees.
Reinstatement Process
If we discontinue your service, you must pay your account balance in full ($0.00) to qualify for reinstatement. Once we receive your payment, please allow 3–7 business days for our team to process the reconnection.
Payment & Collections
Your responsibility for utility payments is essential for uninterrupted service.
Payment Responsibility
As the property owner or manager, you are ultimately responsible for all utility payments on your rental units, regardless of whether a statement copy is personally received.
Providing Tenant Updates
To ensure accurate billing and smooth transitions, please utilize our Tenant Update Form for all tenant move-in and move-out information. This form helps us keep our records current and is essential for managing billing details.
Important
Legal and Financial Considerations
Utility Service Tenants Rights Act of 1978
Please familiarize yourself with the Utility Service Tenants Rights Act of 1978.
(Please note: MAWSA does not provide legal advice regarding this act.)
Municipal Liens
Be aware that unpaid municipal utility statements may lead to municipal liens being filed against your property. These actions incur significant filing fees (typically $300 or more), in addition to the outstanding balance and penalties.
Additional Resources
We are committed to assisting our landlords and property managers. Please reach out with any questions.
Walk-In Hours
Mon – Fri | 8 AM – 2 PM
(Appointments available afterward by request.)
Phone | 717-665-2737
Email | info@mawsa.org
Public Meetings
We encourage your participation in our public meetings. We hold these on the 2nd Thursday of each month at 7:00 PM in the Borough Council Chambers.
Local Municipalities
Your local municipality sets the specific policies for your property’s jurisdiction. Contact the appropriate office from this list to learn more:
