We are excited for your visit...

New Customer Web Portal

Customer Web Portal Account View & Access

The default parameters for the new portal is that owners, property managers, and tenants share one account number. This satisfies the frequently requested service of allowing tenants, property manager, and owners with the ability to use the automatic withdrawal payment feature. It is packaged this way by our provider. Due to the volume of customer requests to have this changed, we are in talks with the provider to see if another solution can be created. We ask for your patience as this develops.

To clarify, with the current default settings, when a party uses the account number to find their account, anyone with that account number will see the locations and balances affiliated with that account number.

In addressing security concerns, when a user name and password is created whomever is logging in will select only the location you wish to submit payment for.

The username and password creates a secure wallet for that user only. No one else can see or access that information without that user’s specific username and password.

For example: there is an owner, property manager and 3 tenants at 123 Friend Street, Units A, B, and C.

The owner, property manager, and each tenant at A, B, and C, respectively, will each have their own unique username and their own unique password. The account number will then have 5 different portal accounts, each individualized to each person, and not accessible by anyone else.

While this is new for all of us, we are excited to finally be able to offer automatic payments and online payments to whomever wishes. An added bonus is that this will also allow anonymous benevolence payments such as those received by the Manheim Ministerium, Salvation Army, and good Samaritans wishing to do a good deed for another account. Access the new portal here.

 

Draft (ACH/bank draft) Payments

Draft payments will be done monthly. MAWSA will issue ACH (bank draft payment) requests to banks on the 16th, or the closest business day so that funds are pulled from your account on the 17th or the closest business day. Locations wishing to have their payments drafted by MAWSA must be signed up each month (or have signed up for automatic drafts prior) to 12 Noon on the 16th.

At this time on demand bank draft payments are not supported. If your automatic payment did not draft in January, please reach out to the office.

Locations wishing to participate in a bank draft payments in the future must be signed up for bank draft withdrawal (with our without automatic drafts) by 12 Noon on the 16th. Access the customer web portal here. Click “register here”, setup your account, and click “Set Up AutoPay” to enter bank draft information.

Draft payments will be requested as noted above. Once your bank has approved payment to MAWSA, the funds will be applied to your account and visible on the customer web portal.

There is no fee for draft payments.

No penalties were applied for the month of January due to the delay in delivering the December billing statements.

 

Credit Card Payments

A fee is billed and collected by our payment processor. The fee amount is displayed on the payment screen prior to you authorizing the payment. We are happy to report that the fee is lower.

Please remember that credit card payments are not received by MAWSA right away. Once your credit card has approved payment and issued those funds to MAWSA, they will be applied to your account and visible on the customer web portal.

Credit card payments are not mandatory. You may use a bank draft payment by selecting Set Up AutoPay. (Please see above.)

 

Troubleshooting

We have been made aware that there has been trouble with downloading statements from the customer web portal. Balances are visible. If you are in need of a statement please scroll all the way down to the bottom of this page and click the “Email” link in the footer.

We are also working on receipt printing. We believe this will be available soon.

 

What Else Can I do on the Customer Web Portal?

  • Manage multiple accounts
  • QuickPay (make a payment without saving information)
  • Request service
  • Set communication preferences for statements and a variety of other notifications
  • Update your contact information such as mailing address, email, and phone number
  • View account messages from our team, usage and financial history, and trends

Visit the portal today!